Testimonials - South Beach Luxury Hotels

"Brigitte - we had such a great time. Really - it was the best. People were so nice with Peter. No one seemed to mind having a baby around. The service was fantastic, really, really, really great. The suite was perfect. We actually put Peter's crib in the bathroom so the space was perfect. Location great. It was expensive but all 5 of us had a great time. Thanks for your help. We would do it again and do it through you. You were a total pleasure - thank you for your help and advice. Please pass this on to your manager."

Darlene

"Scott - Everything was wonderful! The front desk gals were very professional and helpful. Suggested a Cuban restaurant which was fabulous! The Betsy South Beach is the kind of place I enjoy instead of the large hotels. The location was perfect for me as I could walk everywhere and not get lost. You were the one that sold me a perfect bill of goods! I will check with you for sure on my next travels when I want a nice place to stay! Scott, you were the absolute best Reservation Specialist! I'm off to Charleston and Myrtle Beach in April. Look forward to dealing with you in the future and thanks again for your help in making my stay in South Beach great!"

Letitia

"Leanne, it was a pleasure working with you this morning. Thank you so much for taking the time to find us the perfect hotel for our weekend away. I hope I have the opportunity to work with you again. Your feedback was instrumental in my decision making.

P.S. We will try your Martini."

Mike

"Brigitte

Absolutely loved The Betsy. Great room, great service. Amazing restaurant! The BLT's chef is a semi-finalist for the prestigious James Beard Award as an outstanding chef of the south. The gracious staff provided champagne and a delicious dessert in honor of our birthday request. YOU made it happen and I thank you for a memorable vacation! I would definitely recommend The Betsy and your services! And I will definitely stay at The Betsy again."

Pam

"Hi Mandy,

First, I want to say thank you soooo much for your professionalism and kindness! The Gansevoort was great and will go back again. I had a great stay and not to mention a 'Beautiful Suite' to top it off! The girls and I had a fabulous birthday weekend!!! Amazzzzing!

You rocked !!!"

Liz

"I have been using SouthBeachLuxuryHotels.com to book my hotels when I come into Miami for years now because your prices are always really good. This time I wanted to take the time to let you know how helpful Abby was in making my girlfriends trip to Miami better than expected. She really went above and beyond to make sure she could do whatever possible to make a bad situation into a good one. My girlfriends flight out of New York at 930 am yesterday got postponed until an 1130 pm departure due to inclement weather and delays and she obviously was stuck paying for a hotel room that she wouldn't be arriving to until about 230 am in the morning. Abby ended up calling the hotel on her behalf and arranging for an additional upgrade to make her feel not so bad about the lost day. It worked and we are very grateful. She was so nice while assisting me and I thought you should know you are lucky to have such a great employee. I look forward to using your service again in the future as well as continue recommending you to friends. Thank you."

Jeffrey

"Hello Lee, I would like to let you know about the very pleasant experience I had today in dealing with Devon, as he helped me secure some special hotel reservations over the telephone.

Devon was courteous, polite and knowledgeable when explaining the many options I faced around the Miami area. He asked good questions in order to qualify what my needs were and at the end, I was able to book something that I believe will be good for my guests and myself. Devon made the difference between me booking directly with any hotel and more importantly booking with a competitor of Magellan Vacations.

Please acknowledge to him a job well done."

Andres

"Hi Holly,

We had a great time at the Gansevoort. The rooms were spacious and clean. We really liked having the balcony, that was a nice upgrade. The 2 restaurants were excellent. We dined at Phillippe and STK and loved them both. Spent time at the rooftop pool and the beach. Loved the stores and the location.

I must say - you did a great job with follow up and response to our needs. I promise you that our next trip will be booked through you, no question about it.

Can you send me some info on your other hotels so we can start to plan our next trip?"

Ian

"Thanks a million to Tony Manton who was very helpful and had a lot of knowledge and actually pick for us a perfect place absolutely amazing!!! I will with no doubt use your services in the future. Thank again to Tony to make our vacation a real pleasure.

Not really ready for another nasty winter but we are planning another vacation soon we will be in touch.

Best Regards"

Claudine

"Kara,

Yes!!!I will absolutely refer you over to anyone next time, and go thru you...you were very very helpful, loved the ocean view, the hotel, and have many many friends who travel! I own an indoor advertising company here in Cincinnati,Ohio, and think people need to know about you guys!!!Do you have the marketing directors name and number for Magellan Vacations!Ill split the trip w/you if they get ads!

So, hope your Thanksgiving went well, and just know that I really really appreciate your cheerfulness and helpfulness over the phone-very rare these days! I love to travel, and will definately go through you next trip!

Thanks"

Allison

"Hi Leanne,

First and foremost, I wanted to comment on your service in booking this trip. Genuinely exceptional, in terms of ease of booking, knowledge of hotels and manner, I thought you made this very simple to book. I have booked many other luxury holidays and hotels and rarely have been able to book and confirm so quickly. Happy to pass this on to your manager if appropriate.

I thought the hotel was exactly what we were looking for. The room was furnished well and a great size and we also got a second upgrade at no request of our own. Service great as expected. Rooftop pool was very nice, not huge but enough for the number of people they let in.

Overall, very pleased and will definitely recommend you and the hotel in future.

Thanks"

Amit

"Hi Abby,

Thanks for the follow up email. The trip went fantastic and the hotel played a huge role in that. The staff were very friendly and attentive. Thank you for recommending the Gansevoort to me. I really appreciated the time you spent in helping me research what was available to me according to my criteria. You were very personable and it was a pleasure dealing with you and would definitely be calling back for any future hotel needs.

Thanks again Abby!"

Huy

"Dana-Jo,

I want to thank you for your help with booking our Miami Beach vacation. I have to say the accommodations were excellent and really made the trip one to remember. We were booked in a ground floor suite and it made it nice that were able to walk out of our suite and easily get to the pool, and cabanas.

I was in charge of finding the hotel for our Miami trip and when I started I was so overwhelmed because there are so many to choose from - I did not know where to start. I was lucky enought to talk to you and you took the time to ask questions to find out exactly what type of getaway we were looking for. Your suggestions were perfect. Everyone in my group loved the Sagamore. The room was great, and the staff was very friendly.

I would definitely think to call you again for any future trips. You were a pleasure to work with.

Thank you again."

Beth

"Stacey,

The only reason I am replying to this is because it comes in the form of a personal email from you, as opposed to a survey. The content of the note would also suggest some specific knowledge of how the reservation was made and that your note is not some form that is automatically generated. I congratulate you guys on taking this approach, it definitely delivers a strong message of personal attention and service. As for the experience, I have a very satisfied customer on my hands - she was delighted with her room and the attention she was given - obviously we had a little to do with that, as well.

Thanks for the help and I will definitely be using you guys again in the future."

Gabriela

"Thanks for your e-mail. No baby yet but hopefully soon! All my dealings with all of you have been GREAT!! I am still dealing with our reservations day to day as we see how things go but we did stay at The Mondrian last weekend and it was wonderful! I would be happy to give a testimonial to anyone at any time!! Thank you."

Susan

"Jordan did very well and took 2nd in his age group! Thank you for asking.

As for the Loews Miami Beach - it was AMAZING!!! I would recommend it to everyone.

We had one of the newly remodeled rooms on the fourth floor with a balcony and a view of - the pool, the beach, the little waterway-flowing river they have on property along the walkway and the city all at once - terrific! The beach was beautiful and very clean. The pool area had good music and attendants who found your beach chairs, put covers on them and gave you towels. They had complimentary tanner and sunblock and Avian spray for your faces. They also had iced fruit water everywhere for free! And chilled towels.

The only downside was - price! Drinks and food were very high, but that is South Beach and a luxury hotel so no surprise there!

They did accept our Loews You First Membership which allowed us a room upgrade -probably how we got the view- and complimentary internet which was nice.

We ate at Emerils and the service was top notch but mediocre food from our viewpoint for the price.

You were terrific! And based on your attitude, I would definitely use your company again and tell all my friends.

I hope that you share this e-mail with your supervisors so that you get a much deserved raise or at least a good pat on the back."

Monica

"Hi Abby! The car trip to Florida I will never do again! We were almost killed twice on I-95 - the Gansevoort South hotel was great and the suite you got for us was super great! Please send this reply to your supervisor - your help and input into our vacation plans was great. You are definitely a very valuable asset to Magellan Vacations. Thank you again."

Jeff

"Hello Carla, I would be glad to provide feedback. Our stay at the Loews Miami Beach in April 2009 was an excellent experience. The staff was very corteous and professional and the grounds are lovely. As you know we also had our pet Sofie with us since Loews Loves Pets and I can assure you they do. Sofie is a Maltese and she had a great time as well, walking around the hotel, out in the lawn, everybody loved her. We felt very comfortable with her as I am sure not many large hotels offer per owners this convenience. I would also like to add the excellent and professional experience I had in booking this trip with Magellan Vacations or southbeachluxuryhotels.com, the booking was very simple and saved money on the room rate and most of all, the experience was pleasant with any questions I had answered. We did not dine at Emerils, I have been there before though, as we dined with some of our other favorite restaurants in Miami Beach. In closing I would say Thank You for the Loews recommendation, we will definitely be staying with them again in the future as our pet is part of our family and does not stay behind as well as using Magellan Vacations in the future for our booking needs. Please share this feedback with your associates and hotel as the experience was a pleasure. Thanks again!"

Luis

"Dear Dianna I am writing to let you know of my wonderful experience working with Carla Hansen as my South Beach Luxury Hotels agent. In mid-April, my best friend and I were headed to Miami for a long-anticipated weekend getaway. We had originally booked our reservation at one of your suggested hotels, The Standard, only to read continuous terrible reviews about the property, including lack of cleanliness and severe customer service issues. The night before we were to check-in, we called SBLH and were greeted by Carla. We explained our last-minute concerns to her and immediately, she began working towards a solution. Not only was she able to cancel our reservation with the one property without a penalty, but she managed to get us an excellent rate at the Mondrian, a property that was nothing but stellar--from unparallelled guest service to amenities that went beyond. Carla seemed to perform this all effortlessly and was so patient and kind while doing so. It is rare in this day-and-age to find customer service such a priority, not to mention so personal. I have booked with your various properties before and will continue to do so, especially thanks to my experience with Carla."

Suzanne

"Hi Christina, my trip was perfect - The Raleigh is amazing and the staff was incredibly nice and helpful. They actually upgraded us to a suite overlooking their beautiful ground. I could not believe it! I have to say, you guys are amazing, too. I am truly impressed from my interactions with you - from a great low rate from the start, to proactively lowering my rate again, to this follow up note. I have already recommended you to all of my friends, family and colleagues who have asked about my trip. BTW, my birthday was perfect. I will definitely be back in touch again soon for our next trip! Thanks so much for everything!"

Sabrina

"Hillary, I have 3 words unbelievable, amazing and wonderful. The service was like nothing I have ever experienced. The facilities were impeccable and spotlessly maintained. The most impressive aspect of the property was the common thread that seemed to run through absolutely everyone who we came in contact with. They all made it very clear that they were each there to ensure their guests total satisfaction. I will be recommending - already have - Magellan Vacations to everyone. And frankly, I would have never even considered spending what I did if it not for your personal care and attention. If ever I can do anything for you, perhaps on your next trip to NYC, please allow me to."

Tom

"Thank you so much for helping me out with my reservation and for making my birthday night and unbelieveable and one that I am sure I will never forget. You were a great help and I will be coming back to you for your services in the future, thank you so much Dianne. De soleil was amazing and the private jacuzzi was a cherry on top. Thanks Dianne."

Gabriela

"Hi Christina, thank you so much for your prompt response, we have been extremely pleased with the service Magellan Vacations has provided us with so far. This is our second vacation we have booked with you and have found the staff to be quite efficient and pleasant to work with. Thank you once again, and we look forward to working with you again in the future."

Claudia

"The trip and accommodations were great. Next time I will have you order a bit better weather for us. Just kidding. All in all everything went quite well. We had visited a friend a few years ago staying at the Royal Palm so we knew kind of what to expect. It was one of the nicest places we stay at the beach for the cost. I am sure we will work with you again next year. Christa was a delight to work with. Her professionalism is genuine and experience a plus for your company. Looking forward to next year."

Rod

"Dear Lasha, thank you very much for all your work in making our Miami trip so amazing! We were very happy and pampered at the Loews Hotel, and the location was ideal for Conan to attend the boat show and for me to do some shopping. The room, on the 11th floor, was beautiful overlooking the Miami Beach and ocean, and there was no smoke at all in the room. I cannot wait to go back again - thank you again for your and your associates kindness and consideration in following through with all of our requests. Please let me know if you wish me to fill out a formal survey, but just know that you and your team will get top marks from me, and I will definitely call you again if we go on a Florida excursion in the future."

Jaina